Los Angeles based HotelSurvey has announced a new tool to help hotels and other hospitality related businesses to quickly capture customer feedback and resolve complaints before they result in defection using their new web-based survey platform.
Features of the HotelSurvey system include: ability to collect data from e-mail surveys or the hotel call center; immediate response from guest (the system sends out surveys right after they check out of the hotel); seamless integration with Lodging Management System; integration with multiple lodging, gaming, Food & Beverage, and entertainment systems; multi-property management tool (on one centralized site); auto-emailing of customer issues to specific departments and more.