Mark Kupferman's Blog » vertical markets http://www.kupferman.com Kupferman.com is Mark Kupferman's home on the Internet featuring articles, reviews and comments on a variety of subjects. Sun, 19 Jun 2011 05:42:54 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 HotelSurvey offers new guest satisfaction monitoring tool http://www.kupferman.com/hotelsurvey-guest-satisfaction-feedback-survey.htm http://www.kupferman.com/hotelsurvey-guest-satisfaction-feedback-survey.htm#comments Wed, 27 Sep 2006 16:49:01 +0000 Mark Kupferman http://www.kupferman.com/blog/?p=52 Continue reading →]]> Los Angeles based HotelSurvey has announced a new tool to help hotels and other hospitality related businesses to quickly capture customer feedback and resolve complaints before they result in defection using their new web-based survey platform.

Features of the HotelSurvey system include: ability to collect data from e-mail surveys or the hotel call center; immediate response from guest (the system sends out surveys right after they check out of the hotel); seamless integration with Lodging Management System; integration with multiple lodging, gaming, Food & Beverage, and entertainment systems; multi-property management tool (on one centralized site); auto-emailing of customer issues to specific departments and more.

Read the full press release at CRM Today.

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